Refund & Cancellation Policy

1. Software subscriptions

Redy offers one free plan and several paid monthly plans:

• Redy Start — $0/month: free forever. No card required, nothing to refund.
• Redy Pro — $97/month
• Redy Nightlife — $147/month
• Redy Nightlife PRO — $197/month

Paid plans are billed monthly in advance to the card on file. There are no setup fees, no long-term contracts, and no cancellation penalties.

2. Cancelling a subscription

• You may cancel at any time from your account's billing settings, or by emailing or calling us using the details in Section 5.
• Cancellation takes effect at the end of your current billing cycle. You keep full access to your paid plan until that date.
• We do not automatically refund the portion of the month remaining after you cancel.
• After cancellation, your account moves to the free Redy Start plan or is closed at your request.

3. Subscription refunds

• Monthly fees already charged are non-refundable. Because you can cancel at any time before your next billing date, you are only ever charged for the period you chose to keep.
• Billing errors: if you were charged in error, charged twice, or charged after a confirmed cancellation, contact us within 30 days and we will refund the incorrect amount in full to the original card.
• Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

If you believe a charge is wrong, please contact us first (Section 5) — we resolve the large majority of billing questions the same business day.

4. Hardware returns

Payment hardware (such as an optional North card terminal) is sold as a one-time purchase. Hardware is optional — Redy runs on any iPad or Android tablet you already own.

• 30-day returns: you may return undamaged hardware in its original condition within 30 days of delivery for a full refund of the hardware price.
• How to start a return: email support@useredy.com with your order details. We will provide return instructions.
• Defective hardware: hardware that arrives defective or fails under normal use is replaced or refunded at no cost.
• Refunds are issued to the original payment method once the returned device is received and inspected.

5. Refunds on customer orders (food, drinks & tickets)

When you pay for food, drinks, or tickets at a business that uses Redy — in person, at the table, or through the business's online ordering page — your payment is between you and that business (the merchant). Redy provides the software and payment technology; the merchant fulfills the order and decides on refunds for it.

• How to request a refund: contact the business where you placed the order. Its phone number and email appear on its Redy ordering page and on the receipt you received.
• Approval: the merchant reviews the request and, if approved, issues the refund directly from the Redy point of sale to the original card or payment method used.
• Timing: approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
• Order not received or incorrect: reach out to the business as soon as possible so it can correct, remake, or refund the order.

Card payments are processed by North (PayAnywhere), operated by Fiserv. Chargebacks, disputes, and customer refunds for merchant transactions are handled as described in Section 6 of our Merchant Agreement. Redy does not store card data.

6. Contact us

Email: hello@useredy.com
Phone: +1 (234) KICKOFF (+1 234-542-5633)
Address: 5900 Balcones Dr, Ste 100, Austin, TX 78731
Company: Kickoff Business Solutions LLC DBA Redy