Privacy Policy

1. Who this covers

• Merchants: restaurants and businesses using Redy to operate their point of sale
• Guests: customers who transact at a merchant location using Redy

2. Information we collect

From Merchants, when you sign up and use the Services:

• Name, business name, address, email, phone number
• Tax identification number and banking information (for payment processing)
• Menu, employee, and operational data you enter into the platform

From Guests, when you transact at a merchant using Redy:

• Phone number (if you voluntarily provide it to receive a receipt)
• Transaction information: items ordered, date, payment method, amount
• Order history associated with your phone number at that merchant

We do not collect guest payment card data directly — card processing is handled by our payment processor (North/PayAnywhere) under their own security standards.

3. How we use your information

We use personal information to:

• Provide, operate, and support the Services
• Send transactional SMS messages about a customer's own order (receipt, confirmation, ready alert, and cancellation or refund notices) to customers who provide their mobile number and do not decline SMS
• Process payments and maintain transaction records
• Comply with legal and regulatory obligations
• Improve and develop the Services

4. SMS Communications

When you place an order on a restaurant's Redy ordering page, you type your own mobile number in the “Your details” step, directly under a disclosure of what will be sent. Providing it lets Redy send you transactional text messages about that order on behalf of the restaurant. SMS is optional: check “I don't want SMS about this order” and your order completes normally with no messages. You may also enter your number, optionally, on the in-store customer display under the same disclosure. See how this screen looks at useredy.com/sms-opt-in and the full program terms at useredy.com/sms-terms.

• Message types: Order receipts, order confirmations, order-ready alerts, and cancellation or refund notices for that same order. Transactional only: no marketing or promotions.
• Frequency: A few messages per order (receipt, confirmation, ready alert and, only if it happens, a cancellation or refund notice)
• Standard message and data rates may apply. Message frequency varies.
• To opt out: Reply STOP to any message at any time
• To get help: Reply HELP or email support@useredy.com
• Your consent to receive SMS messages is not a condition of purchase
• Your mobile phone number and SMS opt-in consent are never sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. We share your number only with the messaging providers that deliver these texts on our behalf (such as Twilio), and never for their own marketing.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Carriers are not liable for delayed or undelivered messages

5. Merchant responsibilities

Merchants using Redy to send SMS messages to their customers are responsible for ensuring that customers have provided consent to receive those messages. Merchants may not add, modify, or use a customer's phone number without that customer's explicit request or consent.

6. How we share your information

We share personal information only as necessary to provide the Services:

• With merchants: when you transact at their location, the merchant receives your order details and, if provided, your phone number
• With service providers: payment processors, SMS providers (Twilio), hosting providers (Supabase, Vercel) who process data on our behalf under confidentiality obligations
• With advertising platforms (Meta, TikTok, Google): to measure ads on merchant pages that turn it on (Section 11) and Redy's own ads on useredy.com (Section 12). You can opt out of both.
• With QuickBooks Online, at the merchant's direction: a merchant, or an accountant the merchant has invited to Redy, can choose to connect Redy to the merchant's QuickBooks Online company. The connection is authorized through Intuit's own sign-in, and Redy requests accounting access only. Once connected, Redy sends that company one journal entry per location for each business day: the day's sales totals, sales tax collected, tips, and totals by payment method. These entries contain business totals only; they never include customer names, phone numbers, email addresses or card details, and they include no employee information. To do this, Redy reads the company name, creates and reads its own accounts (named with "(Redy)"), and reads its own journal entries so it can update a day instead of duplicating it. The connection credentials Intuit issues are encrypted at rest and used only to sync that merchant's data. The merchant can disconnect at any time, from Redy or from the Apps section of QuickBooks. Data sent to QuickBooks is then held by Intuit under its own privacy statement.
• For legal compliance: when required by law, court order, or regulatory authority
• Business transfers: in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. Advertising measurement can count as “sharing” under California law; Sections 11 and 12 explain it and how to opt out.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your mobile phone number and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

7. Data retention

We retain personal information for as long as necessary to provide the Services and comply with our legal obligations. Transaction records are generally retained for 7 years for tax and accounting purposes. Guest phone numbers associated with SMS opt-in are retained until you opt out or request deletion.

When a merchant disconnects QuickBooks Online, Redy stops sending data and deletes the stored connection credentials. Redy keeps a record of which business days were sent and when, so the merchant can see it and a reconnection does not duplicate entries. Information already sent stays in the merchant's QuickBooks company.

8. Your rights and choices

You may:

• Opt out of SMS at any time by replying STOP
• Request access or deletion of your personal information by emailing support@useredy.com
• California residents: see Section 10 below for additional rights

9. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest. No system is completely secure, and we cannot guarantee absolute security.

10. California residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Opt out of the sharing of personal information for advertising measurement, on merchant pages that use it and on useredy.com (see Sections 11 and 12)
• Not be discriminated against for exercising these rights

To submit a request, email support@useredy.com with "California Privacy Request" in the subject line.

11. Advertising measurement on merchant pages

A merchant may connect its own Meta (Facebook and Instagram) pixel to its Redy ordering page to measure which of its ads bring in orders. This only happens on the pages of merchants that turn it on. When it is on:

• Your browser loads Meta's pixel on that merchant's page, and Redy sends Meta a notice of your purchase from our servers (Meta's Conversions API) on the merchant's behalf.
• That notice includes the order value, the items, the time, your email address in hashed form (SHA-256) if you gave one, and your IP address, browser user agent and Meta cookies if present.
• Your mobile phone number is never sent to Meta, in any form. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
• Meta uses this information under its own terms and data policy. The merchant decides whether to use this feature.
• Redy keeps your IP address and Meta cookies only until the notice is sent, and for no more than 7 days.

Your choice: on any merchant page that uses this feature, the “Your Privacy Choices” link in the footer lets you opt out (“Do not sell or share my personal information”). Redy also honors the Global Privacy Control (GPC) signal from your browser. When you opt out, the pixel is not loaded and Redy does not send your purchase to Meta. Your order works the same.

12. Advertising measurement on Redy's website

On useredy.com, our marketing website (not the point of sale, not merchants' ordering pages and not the Redy app), we measure our own ads:

• Your browser may load Meta's pixel and TikTok's pixel. They record the pages you visit on useredy.com and set their own cookies (Meta: _fbp, _fbc; TikTok: _ttp). We turn off Meta's automatic event and form detection, so the pixel does not read what you type in our forms.
• If you arrive from an ad, we keep the ad-click identifier (fbclid, gclid, gbraid or wbraid), the campaign tags (utm_*) and the site that sent you in our own cookie (redy_signup_attr) for up to 30 days.
• If you then sign up as a merchant or complete our business diagnostic, we send Meta or Google that click identifier, the time, and your browser user agent and IP address, so they can tell us which ad worked. We never send your phone number or email address for this.

Your choice: the “Your Privacy Choices” link in the footer of useredy.com, or the Global Privacy Control (GPC) signal from your browser, opts you out: no pixel loads, and no ad-click identifier is saved or sent. We remember your choice in a cookie (redy_optout) on that browser and site. Ordering pages on a merchant's own domain have their own “Your Privacy Choices” link.

Do Not Track: there is no common industry standard for browser “Do Not Track” signals, so Redy does not respond to them. We do honor Global Privacy Control as described above.

13. Children

Our Services are not directed at children under 13. We do not knowingly collect personal information from children under 13.

14. Changes to this policy

We will update this policy from time to time. The effective date at the top of this page reflects when it was last updated. Continued use of the Services constitutes acceptance of the updated policy.

15. Contact us

Email: hello@useredy.com
Phone: +1 (234) KICKOFF (+1 234-542-5633)
Address: 5900 Balcones Dr, Ste 100, Austin, TX 78731
Company: Kickoff Business Solutions LLC DBA Redy
State of incorporation: Texas